Returns and Refunds
If an item is faulty or we've made a mistake, we'll always put it right. Because every item is made to order with your club's logo, other returns are limited, as set out below.
| Situation | What we'll do | Time limit |
|---|---|---|
| Faulty, damaged, or not as described | Repair, replace or refund in full, including return postage. | Tell us within 30 days of receiving it for a full refund. After that, your other legal rights still apply. |
| Our mistake (wrong item, size, colour or logo) | Replace free of charge, including return postage. | Tell us within 30 days. |
| Wrong size ordered, item not personalised | Exchange for a different size. You pay the return postage; we send the new size free. | Contact us within 14 days of receiving it. Items must be unworn, unwashed and in their original condition. |
| Item personalised with a name, initials or number | Not returnable unless faulty or our mistake. | - |
| Custom sublimated kit from a group order | Not returnable unless faulty or our mistake, as it's made to the club's own design. | - |
| Changed your mind | We can't refund items made to order for the club. Contact us and we'll help where we can. | - |
How to return an item
- Contact us by phone, WhatsApp, or email with your order number and a photo if the item is faulty.
- We'll confirm the return and give you the address to send it to.
- Once we receive it, we'll send the replacement or process your refund within 14 days.
Refunds go back to the payment method you used.
Cancelling an order
You can cancel free of charge until the Sunday batch cut-off for your order. After that, production has started and we can't cancel it, except for faults or our mistakes.
Your legal rights
This policy doesn't affect your statutory rights under the Consumer Rights Act 2015. Items must be of satisfactory quality, fit for purpose and as described.